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Technical Support:
801-545-0410 option 2 or contact us here
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801-545-0410 option 3 or contact us here
The single most common reason for email not working is not putting your full email address in the account name field. Using myname instead of myname@mydomain.com will cause it to fail.
Q: How do I setup my email client?
A: Follow instructions in the below links.
◊ Using Outlook Express
◊ Using Outlook 2000
◊ Using Outlook 2003
◊ Using Entourage 2004
◊ Using Mozilla Thunderbird
Q: I can get email but I can't send out why?
A: Please check the box in your email client settings that says "My outgoing server requires authentication" to fix this. Locate the outgoing server setting for:
◊ Using Outlook Express
◊ Using Outlook 2000
◊ Using Outlook 2003
◊ Using Entourage 2004
◊ Using Mozilla Thunderbird
If you have completed this setting and it still doesn't work you may need to contact your ISP to see if they allow you to use an outbound SMTP server other than theirs. This is a known issue with many dialup companies and Earthlink
Click here to report a web site bug
TOP EMAIL QUESTIONS!
Q: I can't send but I can receive email?
A: You must have "My outgoing server requires authentication" checked. see email support
Q: Can I get my email via the web?
A: Yes type in mail.yourdomain.com, replace "yourdomain" with your domain name.
Q: I am at a hotel and cannot send out mail, why?
A: Many hotels and ISP's require you to use them for outbound mail, please contact your internet provider and ask for the SMTP/outgoing server address. Use webmail if all else fails, it will always work since it is a website and not SMTP. visit mail.yourdomain.com
If Red Olive has assigned you a username and pass to track your project login here.